Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Terra Garden relationship with you in relation to this website.

The use of this website is subject to the following terms of use:


     1. Services Offered

     2. Acceptance of Terms

     3. User Accounts

     4. Limitations on use of service

     5. Privacy Policy

     6. Colors

     7. Placing An Order

     8. Pricing

     9. Shipping

    10. Return & Refunds

    11. Modification of Terms & Conditions of Service

1. Services Offered

The site is in the development phase and is constantly improving so as to provide the best user experience. It is hence stated that the functionality and availability of the Services provided by Site may vary from time to time without prior notices.

Because of continuous development and improvement, you must accept that Site may discontinue (temporarily or permanently) providing the Service (or any features within the Services) without any prior notices. Also, you must acknowledge the fact that Site retains the authority to disable access to your account and prevent you from accessing the Services provided by Site, your account details or any files or other content which is contained in your account.

2.  Acceptance of Terms

Please read the following terms of service very carefully as these terms of service, as amended from time to time (the “Terms of Service”), are a legal agreement between ourselves.

You must read and agree to be bound by the Terms of Service, before using the Site or subscribing to any products or service made available through or on the Site, including the sale, supply, payment, delivery, return or rejection of the products or services made available on, through or in connection with this Site (collectively the “Services”).

If you do not agree to be bound by the Terms of Service, do not use or subscribe to the Site or the Products / Services.

If you violate any Terms of Service, we may issue a warning about the violation, or we may choose, at our sole discretion, to immediately terminate or suspend any and all accounts that you have established, without assigning any reasons.

3. User Accounts

If any Service requires you to open an account (“User Account”), you must complete the registration process by providing us with current, complete and accurate information (including your email address and other contact details) as prompted by the applicable registration form.

You represent and warrant that all information provided by you in connection with your User Account, including any payment, contact or shipment details generally or in connection with an order, are true, complete and accurate. You agree and undertake to indemnify us against all damages, costs or losses incurred by us due to wrong, false, inaccurate or incomplete information provided by you.

You are responsible for maintaining the confidentiality of your User Account password and other account details and are entirely responsible for any and all activities that occur under your User Account. In case you suspect or identify any abuse of your User Account or any transaction through your User Account that is not carried out by you, you should immediately notify us in writing at [email protected].

Where any Service utilizes the account management of any other social networking site (e.g., Facebook, LinkedIn, Google+), you are responsible for maintaining the confidentiality of your password and account on such a social networking site and are fully responsible for all activities that occur under such account.

All information shared by you while creating your User Account or accessing the Site shall be protected in accordance with our Privacy Policy.

4. Limitations on use of services

Your license to use the Services or the Site is limited by the Terms of Service. All software made available to access the Services (“Software”) is copyrighted work owned by or licensed to us. We hereby grant you a personal, non-exclusive, non-transferable, revocable, limited scope license to use the Software solely for the purpose of viewing and using the applicable Services and the Site and for no other purpose whatsoever.

You agree and undertake not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, reverse engineer, create derivative works from, adapt, translate, transfer, sell any information, software, products or services obtained from the Services or the Site, without our prior express written consent.

You may not reverse engineer, decompile or disassemble any Software, including any proprietary communications protocol used by such Software.

You may not use any software or hardware that reduces the number of users directly accessing or using the Services.

As a condition of your use of the Services and the Site, you will not use the Services or the Site for any purpose that is unlawful or otherwise prohibited by the terms, conditions, and notices included in these Terms of Service.

5. Privacy Policy

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of terragarden.com. The user further consents that the terms and contents of such Privacy Policy are acceptable to her /him.

6. Colors

We have made every effort to display the colors of our products that appear on the Website as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

7. Placing An Order

In order to enable you to view and place orders for any products made available on the Site, we will provide you with a visual representation of the product together with a summary description of the product. While every effort is made to provide accurate visual representations, it cannot guarantee the exactness of such visual representation or description to the finish and appearance of the final product delivered to you. Alterations in certain aspects of your order such as appearance, size or color may be caused due to the difference in brands and size charts of different brands, the number of pixels in an image and other circumstances that are not within our control.

You may place a binding order, either using your User Account or as a guest, for any product made available on the Site pursuant to and upon completion of all the procedures prescribed on the Site for ordering the products on the Site, including by way of providing necessary address and contact details requested at the time of placing orders for shipment of the products ordered. Non-completion of such procedure prescribed on the Site shall not constitute a binding order and we will have no corresponding obligation to deliver the products ordered.

You may not change the address for delivery of the products provided by you after you place the binding order. To rectify any errors in a binding order you must contact our customer service representative. Provided that, acceptance of any such change or rectification is at our sole discretion and our decision in this regard is final and binding. Provided further that, you will be responsible for and hereby agree to indemnify us against all loss, including charges for shipment of the product if applicable.

The title and risk of loss or damage for all products ordered by you in accordance with these terms and conditions shall pass to you upon your receipt of the product.

8. Pricing

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Kuwait dinar. Prices, products and Services may change at Terra Garden’s discretion

9. Shipping

We will arrange the shipping of the products ordered to your address in the manner specified in an accepted order. Title to the products passes to you upon delivery to the carrier, and risk of loss passes to you upon delivery to your address.

The costs of shipping and handling will be shown on your purchase receipt. We will inform you of estimated shipment dates, but will not be responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failure, defaults attributable to the shipping or Courier Company or acts of God.

Returns will be dealt with only as per the returns policy posted on the Site at the time of acceptance of the binding order.


Delivery Policy

Our Terra garden products are delivered in the Kuwait  Area only.

Most Terrariums, and plants  are delivered in 1 to 7 days

We will contact you within 24 hours of your purchase to set a delivery day and time

All deliveries are done by our staff with our own trucks


Free Delivery for purchases of 30.000 KWD and above.

area wise  Flat Delivery Fee for purchases under 30.000 KWD.


1- Al Asimah (Kuwait City ) – 2.500 KWD

2- Hawalli                            – 2.500 KWD

3- Farwaniya                       – 2.500 KWD

4- Mubarak Al-Kabeer        – 3.500 KWD

5- Ahmadi                            – 6.000 KWD

6- Jahra                               – 7.000 KWD

Note: Please contact us for special arrangements regarding shipping outside of Kuwait

10.  Return & Refunds

We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and so it will save you the hassle of sending the product back to us through post/courier. We will issue a credit note for the value of the return products which can be used to pay your subsequent shopping bills.



We have developed the Patch promise to guarantee our customers the quality of the terrariums and plants that they expect. If a terrariums or plant does not fulfill these quality criteria we will refund your purchase provided you contact us within 48 hours of delivery.

Beyond this time we cannot accept returns or refunds.


Orders can be canceled free of charge up to 48 hours prior to the delivery date. After this point no refund is possible. If you’d like us to collect your canceled order, there is a collection fee of 10KD.

If you wish to amend your order, please email us on [email protected] or use the smiley speech bubble to send a message to the team, however it may affect the cost of the order and the expected delivery time.


11Modification of Terms & Conditions of Service

Terragarden.com may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on terragarden.com. You should regularly review the Terms & Conditions on terragarden.com. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.


Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

Company Name: Terra Garden

Rai Center – Shop 13&14 Al Rai Area

Block 1, Street 54Bldg. 1832 Kuwait.

(965) 24727423

(965) 99448116

[email protected]  or [email protected]